Merchant Story of Change
Kuueza WeXchange Shipping FAQs
Who can ship on Kuueza’s ConsolidatedShipping?
All merchants who are subscribed to Kuueza’s WeXchange can ship agreed quantities of their produce on the Consolidated Shipment
What can be shipped on Kuueza’s Consolidated Shipment?
First, they must be products approved by Customs Division of your country of residence, see export restrictions Merchants subscribed to Kuueza’s Consolidated Shipment shall ship only product(s) registered with Kuueza as per initial agreement. Additional products maybe admitted only after a prior notice has been served to Kuueza, inspected and approved by Kuueza officials. For food items, they must be FDA Certified and must have a shelf life of not less than one (2) year.
How do I pack my products to be shipped?
It is the responsibility of merchants to properly package their products very well and securely. Kuueza has a standard box for packaging products. The size is 430x290x290mm. It could be obtained from the Ghana office upon confirmation of availability. Special arrangement could be made for large-sized products.
Where do I take my package once it is ready to be shipped?
You can take it to Kuueza ‘s warehouse in Accra. The address will be communicated. Alternatively, you can do self shipment from your country of residence to Kuueza’s warehouse in the US of which the address will be communicated
How much is shipping for sellers?
Kuueza pays for shipping and suggests merchants give reasonable prices for their products. Merchants who wish to maintain their price upon advice to review must be prepared to manage their own shipment
How long do I have to ship out my items on the Consolidated shipping after sign on?
For consolidated shipment, confirmation of orders from the US and Canada determines how often Kuueza requests for merchants to ship.
Can I ship on my own?
Yes. Every month, or when the product is sold out at the shelves. But this must proceed after after approval is obtained from Kuueza’s Sales and Operations Officials.
Who determines prices of products?
Merchants determine their own prices. However, store owners have a say in the price agreement as they are the buyers of the products. Merchants must understand that Kuueza neither buys nor sells their product, Kuueza only gives merchants access to the US and Canadian markets.
How do I continue to sell in the US and Canada via Kuueza’s WeXchange?
Payment of monthly subscription fees will guarantee consistent supply of your products to the US and Canadian market. Also, you will receive monthly sales report of how the products are doing.
How can I sign out WeXchange?
You can sign out by giving a formal notification in writing to Kuueza via wechange@kuueza.com and/or info@kuueza.com. IF you desire to quit and have products that have already been shipped, you will be required to pay for shipment fee of those products back to you within a specified period.
Failure to do so will lead to discarding of the said products.
What are the shipping timelines?
Please note that we do not control logistics delivery timelines for products shipped through our wexchange. We can only share estimated delivery as per the information from our logistics partners. There might be delay and unforeseen circumstances regarding shipment via the sea.
Is there an onbaording guide for prospeccts?
In order to give you head start in the global market, we have published a guide containing all you need to know as a prospect. View or download our prospect onboarding guide here: Onboarding Guide
You can always reach out to us with all your inquiries.